Shipping Policy

At Shooters Outdoor Supply, we are dedicated to ensuring that your orders are processed and shipped efficiently. This Shipping Policy outlines the terms and conditions for the shipment of products purchased from our website.

1. Processing Time

  • Order Processing: Orders are processed within 1-3 business days after payment is received and cleared. Orders placed on weekends or holidays will be processed the next business day.
  • Custom Orders: Special or custom orders may require additional processing time. We’ll notify you of the expected processing time when you place your order.

2. Shipping Methods & Delivery Times

  • Standard Shipping: We offer standard shipping via USPS, UPS, and FedEx, with an estimated delivery time of 2-5 business days within the continental United States.
  • Expedited Shipping: Expedited shipping options are available at an additional cost, with delivery times ranging from 1-3 business days. You can choose your preferred shipping method at checkout.
  • International Shipping: We offer international shipping to select countries. Delivery times vary depending on the destination. Please note that international orders may be subject to additional customs fees, duties, and taxes, which are the responsibility of the customer.

3. Shipping Rates

  • Domestic Shipping: Shipping rates for domestic orders are calculated based on the weight and dimensions of your items, as well as the shipping method chosen at checkout. You’ll see the shipping charges before completing your purchase.
  • International Shipping: Shipping rates for international orders vary based on destination and package size. You will be responsible for any additional customs fees, duties, and taxes.

4. Order Tracking

  • Tracking Information: Once your order has shipped, you’ll receive a shipping confirmation email with tracking details. Use this to check the status of your shipment on the carrier’s website.
  • Lost or Delayed Shipments: If your order is delayed or lost, contact us at sales@shootersoutdoorsupply.com, and we’ll assist you in tracking your order and filing a claim if needed.

5. Shipping Restrictions

  • Restricted Items: Some items, such as hazardous materials, may be subject to shipping restrictions and can only be shipped via ground services. We comply with all regulations regarding such shipments.
  • P.O. Boxes & APO/FPO: We do not ship to P.O. Boxes or APO/FPO addresses. Please use a physical street address for delivery.

6. Damaged or Missing Items

  • Inspection: Please inspect your order immediately upon delivery. If any items are damaged or missing, report the issue to us within 48 hours of receiving the order.
  • Claims: If your package arrives damaged, keep all packaging materials and contact us right away. We will help you file a claim with the carrier and arrange for a replacement or refund.

7. Returns & Exchanges

  • Return Policy: For information on returning or exchanging items, please refer to our [Return Policy].
  • Return Shipping: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item or defective product).

8. International Shipping Disclaimer

  • Customs Fees & Taxes: International orders may incur customs fees, duties, and taxes that are not included in our shipping charges. These fees are the responsibility of the customer. Please consult with your local customs office for more details.
  • Import Regulations: It is the customer’s responsibility to ensure that the products comply with their country’s import regulations. We are not responsible for any delays, seizures, or penalties resulting from non-compliance.

9. Contact Us

For any questions about our shipping policy or assistance with your order, please contact us at:

Shooters Outdoor Supply
17482 Northwest Fwy Ste B, Jersey Village, TX 77040, United States
+1(415) 320-8504
sales@shootersoutdoorsupply.com